Service

Customer Support & Service

If you have any queries regarding placing an order on this site or would like to follow up an outstanding order please phone our customer service number or if you need advice about a product you wish to purchase or need to discuss your requirements please email us.

Customer Complaints

We will endeavour to acknowledge any complaints within 5 working days. All complaints will be handled within a 7 day timescale from the date of acknowledgement. Should a complaint take any longer than this customers will be notified.

Making A Purchase

Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "View Basket", then "Checkout" and you will be forwarded to the secure PayPal portal for order processing.

Cancellations

We will be happy to provide a refund or exchange for any item provided it is returned in as new condition within 14 days of your order being placed.

Gift Certificates Terms & Conditions

All our usual terms and conditions and policies apply to Gift Certificates (also referred to as Gift Vouchers.). These terms and conditions will also apply to the purchase and redemption of our Gift Certificates available at www.fergiland.co.uk (‘Website’)

The use of gift vouchers fall under the following terms and conditions:

  • Gift Certificates ordered through our Website will be delivered via Royal Mail postage paid. Our Gift Certificates include unique numbers and configurable patterns.
  • Our Gift Certificates must be redeemed via our postal order or presented in person, as full or part payment of products from our Website. A Gift Certificate cannot be used to purchase a further Gift Certificate.
  • When ordering a Gift Certificate, you should ensure to enter the recipient’s address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Certificate.
  • Site offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift vouchers.
  • All Gift Certificates are dated and expire 12 months from the date of issue.
  • Gift Certificates cannot be exchanged for cash.
  • Gift Certificates may only be redeemed against products purchased in the same currency as the Gift Certificate.
  • Where Products purchased online with a Gift Certificate are returned, monies owing will be refunded by a Gift Certificate.
  • We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.